The way we treat our customers is of paramount importance to our organisation. We firmly believe that customer care should be established within our culture as well as a fundamental part of our corporate objectives. As part of our commitment to you we will:
Ensure customer satisfaction remains at the head of our corporate vision.
- Customer Care Programme owned at Executive level.
- Measure satisfaction rates and prioritise areas for improvement.
- Listen and look to build long term relationships.
Make it easy for you to deal with us.
- Do everything we can to help you achieve your goals.
- Communicate effectively.
- Ensure all contact information is up to date.
- Respond to every communication in a professional and timely manner.
- Always give you the opportunity to speak to somebody.
Take ownership and responsibility.
- You will be aware at all times who owns the response to your question or issue.
- You will be aware at all times of the timescales for response or resolution of your question or issue.
Afford courtesy and act with professionalism at all times.
- You will feel valued as a customer.
- You will receive clear and consistent communication from all you speak to.
- You will always receive a warm and professional welcome at all of our sites.
- Employees will represent the company in a professional manner at all times.